Sales policy

1. Scope

MyClub provides a software platform for managing photobooth chains (website myclub.vn, management app app.myclub.vn, counter, kiosk software, MyClub on Zalo), and also sells and rents photobooth equipment.

• Customer: a store owner, a chain owner (together called stores), or an organization or individual that buys plans, equipment or supplies, or rents kiosks. Applies to sections 2 to 11, 13 and 14.
• Photo customer: a person who buys sessions, printed photos or Gen codes from a store. The store sets and collects the prices and payments. Applies to section 12.

Listed prices are in Vietnamese dong (VND).

2. Plans and pricing

Plans are priced by number of kiosks. The number of stores and sessions is unlimited on every plan. See the pricing page for feature details.

• Plan Free no fee, covers 1 kiosk; the kiosk screen shows the MyClub logo.
• The annual plan is paid once for 12 months, with a discount of 20% compared with paying for 12 months at the monthly price applicable at the time of order (including any active promotion). The price you paid does not change during the term.
• Over 50 kiosks (Enterprise plan): pricing, storage, integrations, and service commitments under a separate contract. Can be deployed on your company’s own infrastructure (on-premise).
• MyClub may adjust pricing. New prices apply from the next renewal period, with at least 30 days’ notice.

3. Free plan and offers

• New accounts start on the Freeplan, with no payment needed. Stores buy a paid plan when they need more kiosks, photo storage, or longer photo display time.
• Promotions (if any) are announced on the price list, with the discount and the period.
• The promotional price is locked on the order at the time of purchase and stays the same for the paid term. After the promotion ends, later renewal terms are charged at the list price at the time the renewal order is created.

4. Ordering and paying for a plan

1. The store picks a plan and billing cycle (monthly or yearly) when signing up or in the Plans section of the management app. The system creates a payment order with an order code and amount.
2. Pay by bank transfer: scan the QR code on the payment page or transfer to the account shown on the order, with the exact amount and the order code as the transfer content. The order is held for 30 minutes; payments received after this time are still recorded.
3. A plan takes effect once MyClub receives full payment. The result is shown on the payment page and in Plans.
4. Underpaid: the order stays pending for a top-up transfer with the same content. Overpaid, duplicate, or wrong-content transfer: email [email protected] with your receipt; overpayments are refunded per section 7.

5. Renewal and plan changes

• The plan is used for the cycle you chose. 7 days before the expiry date, MyClub creates a renewal order for the store to pay as described in section 4.
• If payment is overdue, your plan stays active for a 3-day grace period. After that, the account switches to the Free plan. Your data is not deleted.
• Renew the same plan you’re using (monthly or yearly): the new term is added on to your current expiry date.
• Upgrade (add kiosks): takes effect once the order is paid. The unused value of the paid term is deducted from the new plan’s price. If it exceeds the new plan’s price, the difference is converted into extra days on the new plan.
• A paid plan that is still active cannot be downgraded. The store can choose a lower plan after the current term ends.
• When you switch to a lower plan or a paid plan expires, photos outside the new plan’s visibility period (for example, 30 days down to 3 days) are hidden and kept for 30 more days before deletion. If you upgrade within those 30 days, the photos become visible again.

6. Cancel plan

• Stores can turn off auto-renewal in Plans at any time. The plan stays active until the end of the paid period, then switches to the Free plan. Your account and data are not deleted when you cancel a plan.
• To request deletion of your store account and data, send an email from the account owner’s address to [email protected].

7. Plan refunds

• Wrong, excess, or duplicate transfer: the excess amount is refunded to the sending account within 7 business days after reconciliation is complete.
• Monthly plan: no refund for a term that has already started.
• Annual plan: a cancellation requested within the first 7 days after the plan takes effect is fully refunded. After 7 days, MyClub will consider refunding the unused months, calculated at the list monthly price minus the month in use.
• Outage caused by MyClub that keeps a kiosk out of service for more than 24 hours in a row: MyClub adds the matching number of days, or refunds the fee for the outage days at the store’s request.
• No refund for outages caused by the store’s network, power, or equipment.
• Send a request by email [email protected] with the order code, reason, and receiving account number. Refunds are sent by bank transfer within 7 business days after the request is accepted.

8. Buying equipment and supplies

• MyClub sells kiosks, printers, cameras, bill acceptors, printing paper, and accessories at the product page. Specs, stock status (in stock, pre-order), and price are shown on each product.
• Products with the price Contact are quoted separately before the order is confirmed.
• An order is confirmed when MyClub contacts you back or when payment succeeds. MyClub may refuse or cancel an order when an item is out of stock, the price is clearly wrong, or the buyer cannot be reached; any payment made is fully refunded.
• Pay by bank transfer using the order code, or pay on delivery for orders that support this method. Look up your order on the order lookup page.

9. Delivery and inspection

• Scope, timing, and fees for delivery and installation are agreed when the order is confirmed.
• Customers check the quantity, model, and outer condition when receiving goods. For wrong, dented, or damaged goods from shipping: refuse delivery or note it with the courier, and notify MyClub right away.
• Ownership and risk of the goods pass to the customer when the customer receives them.

10. Returns and warranty

• MyClub exchanges or accepts returns when goods are delivered in the wrong model, missing accessories, defective from the manufacturer, or damaged in transit. The period and conditions are as agreed when the order is confirmed.
• Returned or exchanged goods must include all accessories, packaging and proof of purchase.
• Equipment is covered by the manufacturer’s warranty policy (period and scope are stated on the warranty card or sticker). MyClub helps receive and forward warranty claims.
• Returns and warranty do not apply to damage from use against instructions, drops, water damage, unauthorized repairs, or used consumables.

11. Kiosk rental

• Daily, weekly or monthly rental prices and the minimum rental period are shown on each rental product. The period, place of use and included items are confirmed with the order.
• Customers pay a 30% deposit on the rental fee (or the deposit shown on the product) by bank transfer to hold the booking. The remainder is paid as agreed when the order is confirmed.
• Rescheduling, canceling and handling of the deposit are as agreed when the order is confirmed.
• The renter looks after the equipment during the rental and covers repair or replacement costs if it is damaged or lost beyond normal wear and tear.

12. Customer photos: Gen code, Gen wallet, printing

Shooting prices, print prices, and payment methods (cash, bank transfer, Gen code, Gen wallet) are set by each store and displayed in the store and on the kiosk. MyClub software applies the following rules:

Gen code and Gen wallet

• A Gen code is a prepaid card sold by the store at the counter or at the kiosk. It can be used multiple times until the balance runs out, has an expiry date (90 days from the sale date by default), and can only be used at the store that sold it.
• When the code is linked to your phone number, the balance moves to your Gen wallet in MyClub on Zalo. Each store chain has its own separate Gen wallet.
• Gen is a prepaid unit for using services at the store, not redeemable for cash and not transferable, unless otherwise required by law. Change from cash payments at the kiosk is added to your Gen wallet.

Payment and refunds

• You are charged when you choose a shooting plan or the number of prints on the kiosk.
• Canceled before the session starts: full refund to your wallet.
• A paid print that fails to print or isn’t collected within 72 hours: the amount for that print is refunded to your Gen wallet.
• Shooting time already used (time-based plans) is not refunded.
• Questions about payments or print quality: tell store staff and give the session code printed on the photo sheet. The store is responsible for its in-store service; MyClub helps with reconciliation using the session data.

13. Invoices

Customers who need an invoice select Issue VAT invoice when paying and provide the company name, tax code, address, and invoice email. For paid orders without this information, send an email to [email protected] with the order code within the month of payment.

14. Complaints and dispute resolution

• Send complaints by email to [email protected]. MyClub confirms receipt within 1 business day and replies with the outcome within 7 business days.
• Both parties prioritize negotiation. If negotiation fails, the dispute is resolved by mediation or by a competent court under Vietnamese law, including the 2023 Law on Consumer Protection.