Where do I delete my MyClub account?

In the MyClub app: Me → Privacy → Account deletion request. In MyClub on Zalo: Me → Delete account. In the MyClub Manager app: Profile → Delete account. If you no longer have the app, submit a request using the form on this page.

What do I lose when I delete my account?

Guests: phone number, name, password, session photos, photos uploaded to the frame studio, favorite frames; all sign-in sessions are ended. Store owners and staff: email, full name, phone number, password, Google/Zalo links, access to chains.

Which data is still kept?

Proof of consent (time, notice version, purpose), transactions, invoices, and activity logs — kept for the period required by accounting, tax, and data protection laws, with identifying information removed.

How long does deletion take?

Delete in the app: your account is deleted right away, and photos are removed from the server in the next cleanup run. Submit by form: MyClub verifies, then processes it within 72 hours of receiving your request.

Delete account · MyClub

1. Delete in the app

Photo customers

App MyClub MyClub on Zalo: Me → Delete account.
A deleted account can’t be restored. Download any photos you want to keep to your device before deleting.
Account

Store owners, staff

4. Data we keep
If you are the sole owner of an active chain, transfer chain ownership to someone else or close the chain before deleting your account.

Deleted data can’t be recovered

A deleted account can’t be restored. Download any photos you want to keep to your device before deleting.

2. Send a request if you no longer have the app

Fill in the form below. Customers who took photos need the phone number used for the session; store owners and staff need their login email. MyClub will contact you by the email or phone number you provide to verify you own the account before deleting it. MyClub never asks for your password or verification code.

3. Data deleted

Account	Deleted
Photo customers	Phone number, display name, age group, password; session photos (photos, framed photos, videos, animated images, Flipbooks); photos you uploaded to the frame studio; favorite frames list; guardian’s name and phone number. All sign-in sessions are ended.
Store owners, staff	Email, full name, phone number, password, Google and Zalo login links; pending invitations; access to store chains. All sessions are signed out.

4. Data we keep

Consent records (time, notice version, purpose): kept as required by personal data protection law, to prove that past processing was lawful.
Transactions, invoices, orders, activity logs: kept for the period required by accounting and tax law. Your identifying information is removed from these records; the person who performed the action appears as “Deleted account”.
Chain data (stores, kiosks, sessions, customer book) belongs to the chain owner and is not deleted when a staff member deletes their account.

5. Processing time

Delete in the app: your account is deleted immediately; photos are removed from the server in the next cleanup run.
Submit a request via form: MyClub responds within 72 hours of receiving your request, and deletes the data right after verification.

Need help? Email [email protected]. Learn more about your rights over your personal data.

Delete account

Quick summary